How can we help?
Quick answers to the things people ask most. Still stuck? Email hello@tickandtock.app and we usually reply within one business day.
Restore a purchase on a new device
Open the app, pass the grown-up gate into Settings, and tap “Restore purchases.” Your subscription is tied to your App Store or Google Play account, so it comes right back.
How the grown-up gate works
Before any purchase or setting change, the app asks a quick question only an adult can answer. It keeps little fingers away from your payment details.
Move progress to another device
Progress is stored on each device. On a new device, sign in with the same app-store account and restore your subscription; the learning path starts fresh so kids can re-earn their streak.
Cancel a subscription
Subscriptions are managed by your app store. On iOS: Settings › your name › Subscriptions. On Android: Play Store › Payments & subscriptions.
Report a bug or suggest an idea
We read every message. Email hello@tickandtock.app with your device model and what happened, and we’ll take it from there.